Sales Dispatch: Returns from Dispatched Sales Complex Options

Options Applicable to the Entire Return

Do not raise a Credit (or Dispatch) Note and sales history but just process the stock movements

Check to prevent the system from creating a Credit Note, ledger transactions and return sales history.

Create pseudo PO or WO history to accommodate FIFO valuation of returned stock

Check to create valuation history. This option is only available when a valid supplier is set in the system option optSOReturnSupplier.

TIP: This option must be set to a valid supplier code. PO history will be assigned to this supplier. This is only useful if you are returning material from a customer at a much lower price than it was sold, otherwise you may be considered to be re-stocking at a selling price rather than at cost, which in some jurisdictions may be considered fraudulent.

Print a listing of inventory movements recorded during the return

Check to print a listing of inventory movements recorded during the return after processing. This option is useful if you are not creating a credit note and you want a paper record of the results of your processing, at least as far as inventory is concerned.

Item List

Shows the line items of the return you are about to make. Use the delete key to remove any additional lines you have added. Drop Non-stock type parts from the ScratchPad to add them to the return.

TIP: You can apply the system option optSOReturnSubstitute to provide for cases where a dispatched part has been returned by the customer but you wish to receive it into stock under an alternative part number. For example, you may have dispatched some material in it’s packaged form and that is what must appear on the Credit Note. But you want it to be received back into stock in it’s unpackaged form. In this case you would set the Return stock quantity of the returned item to zero and add the unpackaged part to the complex return list, using drag-and-drop from the Parts ScratchPad. With this option set, ordinary parts can be added to a complex return, however unlike non-stock parts they will not be added to sales history, and therefore will not appear on the Credit Note, but stock transactions will take place. Note that phantom type (P) parts can not be returned as substitute parts in this way. The program does not enforce substitution, it permits it. Therefore it is up to the user to set the appropriate quantities: The return quantity of the originally dispatched part entered on the main window determines the sales history and Credit Note return quantity. The return stock quantity of the same part on the complex window determines the amount of the originally dispatched part that is being returned into inventory (typically zero for a full substitution). And finally, the return quantity of the (other than non-stock) part added to the list is the quantity of the substitute part put into inventory.

Selected Return Item Details

This group of fields is available for returned items.

Unit price

Sales History. Price per sales unit of measure before discount. {SAHFILE.SAHPSUM number 2dp}

Discount %

Sales History. Discount percent given to customer. {SAHFILE.SAHDISC number 2dpShortnum}

Net value

The value of the selected item, exclusive of tax.

Quantity returned to stock

The quantity returned to inventory. A normal return would place all the return quantity back into stock. You can reduce this quantity in cases where some or all of the return is scrapped.

Stock UoM

Parts Master. Standard stock unit of measure. {PTMFILE.PTMSTUM char 6}

Selected Additional Line Item

This group of fields are available when additional non-part or non-stock parts which have been added using the Add Non-Part button or dropped from the Parts ScratchPad, and selected in the list.

Line number

Sales History. Invoice Line Number (may be different from SO line number). {SAHFILE.SAHINVL number 0dpShortnum}

Part number

Sales History. Part number. {SAHFILE.SAHPTNO char 18 Idx}

Commission agents

Sales History. Commission agents posted commission for this line item (comma separated list of COMIDs). {SAHFILE.SAHCOMA char 100}

Item description

Sales History. Item description if not a Part numbered item. {SAHFILE.SAHDESC char 32000}

Sales account

Sales history. G/L sales posting account code. {SAHFILE.SAHACCO char 10 Idx}

Sales UoM

Sales History. Sales Unit of measure. {SAHFILE.SAHSAUM char 6}

Return quantity

Return quantity. When saved the value will be set negative. Sales History. Quantity delivered per sales unit of measure. {SAHFILE.SAHQTY number 3dp}

List price

Sales History. Price per sales unit of measure before discount. {SAHFILE.SAHPSUM number 2dp} A negative value will be a charged to the customer.

Discount %

Sales History. Discount percent given to customer. {SAHFILE.SAHDISC number 2dpShortnum}

Value without tax

The calculated line item value exclusive of tax.

Tax

Sales History. Tax amount applied net on dispatch quantity. {SAHFILE.SAHTAX number 2dp}

Create RMA part and add to SO

When checked a RMA-NNNNNN part will be duplicated from PTMUSE3 and added to backordered SO. Not available without optSOReturnRMA set. See below special sub-topic.

Add Non-Part

Click to add a non-part item to the return. This will appear on the credit note and in sales history, as though it had been returned. You can typically use this for giving additional credit to the customer or, if you set a negative list price, a charge to the customer. Add non-stock parts by dragging them from the Parts ScratchPad and dropping them on the list.

Cancel

Click to cancel the application of complex return options. The window will close.

Process Return

Click to process the return. This will close the window and automatically operate the Process button on the Returns from Dispatched Sales window.

• Returns from Dispatched Sales